NetOverNet Billing and refund policy
NetOverNet chargeable subscriptions
In addition to the free subscription, NetOverNet offers paid rate plans, which are available through the enhanced service. The rate plan parameters are accessible on the pricing page on our site. Conditions may be revised. All fees may be subject to taxes.
The user can subscribe to a paid rate plan using their personal account. When subscribing to a paid rate plan, the user will be issued an invoice. The date on which the billing period begins is the same as the date of receipt of payment in an amount sufficient to activate a paid rate plan. The fee is charged on a monthly basis on the payment date. Charges may be debited from the user's current internal account. If the user should have insufficient funds in his internal account, he shall be issued an invoice to add funds to the internal account in the amount of the shortfall.
If there are insufficient funds in the user's internal account when the next billing date occurs, the user's rate plan shall be blocked. However, the user shall continue to enjoy services under the free subscription.
When payment is credited to the user's internal account in an amount that is sufficient to pay the regular monthly fee, the user's rate plan shall be unblocked (reactivated) and the service parameters under the user's selected rate plan shall be restored.
It is the responsibility of the client to replenish their internal account with enough money to avoid account blocking regardless of whether or not an invoice or reminder was received via electronic mail.
Changing the rate plan
One paid rate plan may be changed for another. The user may request a rate plan change in his personal account. The rate plan may be changed no more frequently than once every seven days. When changing a rate plan, any unused amount for the current paid billing period will be returned to the internal account. A partial payment of the new monthly fee will be debited at the same time from the internal account. This payment shall be equivalent to the remaining amount of time in the paid billing period. If there are insufficient funds in the internal account, then the user will be issued an invoice for shortfall. The payment deadline for this invoice is 1 day. In this case, the transition to the new rate plan will be made when an amount that is sufficient to pay part of the new monthly fee that is equivalent to the remaining amount of time in the paid billing period is credited.
A full, unconditional refund may be made within 7 days of receipt of payment. To request a refund, you must send a refund request via the feedback form on the site along with the user ID. After the cancellation period ends, all purchases are final and all fees paid are non-refundable.